+ ASSISTING YOUR ORDER

OUR CUSTOMER SERVICE TEAM ARE AVAILABLE TO HELP YOU VIA THE FOLLOWING OPTIONS

• CHAT TO US LIVE, CHAT WINDOW LOCATED IN THE LOWER RIGHT OF YOUR SCREEN

• BY PHONE +442038767747

• BY EMAIL
• VISIT THE STORE

+ SIZE CHARTS

• MEN'S SIZE CHART
• WOMEN'S SIZE CHART

+ SERVICES

• READY-TO-WEAR
• READILY AVAILABLE IN STORE AND ONLINE WITH WORLDWIDE SHIPPING.

• MADE-TO-ORDER
• TAILORING OUR EXCLUSIVE DESIGNS TO YOUR EXACT MEASUREMENT AND SPECIFICATION.

• BESPOKE
• EXPERIENCE CRAFTING A COMPLETELY UNIQUE DESIGN CREATED BY HAND FOR YOU.

• REMOTE MADE-TO-ORDER
• OUR UNIQUE CUSTOMER SERVICE EXPERIENCE ASSISTS YOU TO TAKE MEASUREMENTS & PLACE YOUR ORDER WITHOUT THE REQUIREMENT TO VISIT THE STORE.

+ SHIPPING AND DELIVERY

JOSHUA KANE OFFERS WORLDWIDE SHIPPING FOR ALL OF OUR PRODUCTS, THE ESTIMATED DELIVERY TIME AND SHIPPING FEES VARY BY COUNTRY.

WE AIM TO DISPATCH ALL IN STOCK ORDERS WITHIN 48 HOURS FROM POINT OF PURCHASE. ESTIMATED DELIVERY TIMES ARE TO BE USED ONLY AS A REFERENCE AND WILL COMMENCE FROM THE SHIPPING DATE; WE ARE NOT RESPONSIBLE FOR ANY DELAYS CAUSED BY DESTINATION CUSTOMS CLEARANCE PROCESSES.

YOUR PRODUCTS WILL BE CAREFULLY GIFT WRAPPED BY ONE OF THE JK TEAM AND DELIVERED USING A RELIABLE AND REPUTABLE COURIER SERVICE. AFTER YOUR ORDER IS DISPATCHED YOU WILL RECEIVE AN AUTOMATED EMAIL WITH A TRACKING NUMBER SO YOU CAN EASILY TRACK YOUR PACKAGE.

STANDARD UK SHIPPING 1-3 WORKING DAYS £7.50

STANDARD INTERNATIONAL SHIPPING 1-5 WORKING DAYS £15

EXPRESS DELIVERY AND CLICK&COLLECT AVAILABLE ON REQUEST.

IF YOU HAVE ANY QUESTIONS OR NEED HELP WITH YOUR ORDER YOU MAY CONTACT US TO ASSIST YOU.

SALES@JOSHUAKANESTORE.COM

+ CANCELLATION AND RETURNS

YOU MAY RETURN ANY PRODUCTS ORDERED ON THE JOSHUAKANESTORE.COM WEBSITE FOR A FULL REFUND WITHIN 14 CALENDAR DAYS FROM THE DELIVERY DATE EXCLUDING DELIVERY CHARGES.

RETURNED PRODUCTS MUST BE IN THEIR UNUSED ORIGINAL CONDITION.INCOMPLETE, DAMAGED, WORN OR ALTERED RETURNS OR ANYTHING JOSHUA KANE REASONABLY BELIEVES HAS BEEN USED, WILL NOT BE ACCEPTED AND THEREFORE SENT BACK TO THE CUSTOMER.PLEASE CONTACT OUR CUSTOMER SERVICE TEAM VIA EMAIL OR PHONE TO REQUEST A RETURN/EXCHANGE.YOU WILL NEED TO RETURN THE PRODUCT AT YOUR OWN COST USING A REGISTERED AND INSURED METHOD OF DELIVERY WHERE PROOF OF RETURN DATE CAN BE PROVIDED. WHERE YOU HAVE PAID ANY DUTIES OR TAXES DIRECTLY TO THE RELEVANT AUTHORITIES ON THE IMPORTATION OF THE PRODUCT YOU WISH TO RETURN, JOSHUA KANE SHALL HAVE NO LIABILITY IN RELATION TO ANY CLAIM FOR A REFUND OF SUCH DUTIES OR TAXES FROM THE AUTHORITIES OR WHETHER OR NOT SUCH A REFUND IS POSSIBLE.

ON RECEIPT OF A RETURN, WE WILL PROCESS THE REFUND AS SOON AS POSSIBLE. REFUNDS WILL BE CREDITED TO THE ORIGINAL METHOD OF PAYMENT WITHIN 7-14 WORKING DAYS. PLEASE RETAIN YOUR PROOF OF POSTAGE UNTIL YOU HAVE RECEIVED YOUR REFUND.

PLEASE NOTE THAT YOU WILL NOT BE ENTITLED TO CANCEL AN ORDER FOR ITEMS REMOVED FROM THE SHOP FLOOR, OR RETURN PERSONALISED OR MONOGRAMMED PRODUCTS UNLESS THEY ARE PROVEN FAULTY. FOR THE AVOIDANCE OF DOUBT, THE TERM PERSONALISED INCLUDES ANY ITEM SPECIFICALLY MADE FOR YOU AND INCLUDES MADE-TO–ORDER OR ANY ALTERATIONS MADE FOR YOU TO A STOCK PRODUCT SPECIFICALLY ORDERED BY YOU OR ITEMS PART PAID FOR.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.ALL PRODUCT IS CAREFULLY CHECKED PRIOR TO DISPATCH. YOU MUST NOTIFY SALES@JOSHUAKANESTORE.COM WITHIN 1 WORKING DAY OF RECEIPT OF PRODUCT DAMAGED IN TRANSIT QUOTING YOUR ORDER NO. AND TRACKING NO.

ANY SALE GOODS PURCHASED AT SALE PRICE DO NOT INCLUDE OUR ALTERATION SERVICE. ALTERATIONS WILL BE CHARGED AT AN ADDITIONAL RATE.

+ FREQUENTLY ASKED QUESTIONS

VIEW ALL FREQUENTLY ASKED QUESTIONS AND RECEIVE CUSTOMER SUPPORT